Return & Exchange Policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before submitting a request.

Eligibility

• Items must be undamaged and in original condition to qualify for a return.
• If the return is due to a quality issue or defect, we will provide a full refund and cover both outbound and return shipping costs.
• If the return is due to personal preference (no quality issue), the customer is responsible for return shipping costs.

Refund Processing

Orders cancelled within 24 hours of placement and before shipment will receive a full refund, processed promptly. Refunds will be issued to the original payment method.

Custom & Personalized Orders

• For custom or personalized items that have not yet shipped, a refund of 60% of the order total will be issued.
• Custom orders that have already shipped are not eligible for return.

How to Initiate a Return

1. Contact our customer support team at stopgap.nimbler_0l@icloud.com to request a return.
2. We will provide you with the return address and further instructions.
3. Please do not send items back without first contacting us, as we cannot guarantee processing for unsolicited returns.

Questions?

If you have any questions about our return policy, please reach out to us at stopgap.nimbler_0l@icloud.com. We're happy to help!